Clients

Current work

  • NHS Institute (Dec 2011 - 2012) - The Engagement Cycle: Undertaking research in order to develop a new iteration of the Engagement Cycle for Clinical Commissioning Groups (see 'articles' page for more information about the Engagement Cycle).
  • Department of Health (Jan 2012) - Developing a mini-guide for CCGs on how to work with Lay Members; Providing advice to the DH on lay input into the NHS Commissioning Board.
  • Herefordshire Clinical Commissioning Group (Sep 2011 - Feb 2012) - Using the engagement cycle to develop PPE in commissioning; mapping local intelligence to inform commissioning; engaging with older people to pathway development and service improvement.
  • Croydon Voluntary Action (2011/2012) - We are running the 'effective patient and community representative' learning programme for members of local networks (e.g. Children, Young People and Families, Health Champions) to be local leaders of change.
  • Diabetes Modernisation Initiative (ongoing) - We are providing learning and support for patient and public advisors on this South London Transformation programme.
  • CLAHRC Collaborative (NW London) (Sep 2011 - Feb 2012) - We are running the fourth 'effective patient and community representative' learning programme. Adopting an action learning approach, these five module programmes provide the knowledge, skills and behaviours to influence change.
  • Health Foundation Closing the Gap (Changing Relationships) (2011 - 2013) - With the NHS Alliance, RCGP, NHS Lewisham and NHS East Berkshire, we are supporting GP Practices to 'switch on' and promote online medical record access for patients.
  • Centre for Patient Leadership (TM) - The Centre will provide patients with the skills, behaviours, understanding and qualities to become effective leaders in health - Patient Leaders will promote the transformation of services, co-produce community well-being and/or be patient entrepreneurs. See our special page on the Centre for Patient Leadership on this website.
  • Leadership Development for CCGs - With Frontline Consultants, we are part of the DH national framework for providing leadership development for CCGs in 2012.
  • PPE Masterclasses (June 2012) - with Mark Duman (Patient Information Forum), we will be running two PPE Masterclasses on PPE and shared decision making. For more information read the full article on the Healthcare Conferences UK website
  • David Gilbert will be presenting at two Healthcare Conferences in 2012 - one on using Patient Stories (within an event for Clinical Directors); one on PPE and inclusion.
  • He has presented at various recent events, including the Foresight Master Class for Aspiring Chairs in the East of England (April 2011), Frontline Leadership Programmes in the NW of England (2010/2011), Impact BC (Canada) Patient/Carer Network Annual Assembly (April 2011), NHS Alliance Conference, Public Policy Events and various Healthcare Events Conferences.

Recent Clients (2010-2011)

  • Southend Estuary Clinical Commissioning Group - Supporting the CCG to develop (a) PPE in governance arrangements (b) patient experience work in service improvement (c) shared decision making at practice level (see 'articles' page for a description of one aspect of this work: 'the eight-eight model'.
  • NHS Hammersmith and Fulham - Running the 'effective patient and community representative' programme to build the capacity of LINk Members and patient representatives to influence local services.
  • NHS London - Input into development of PPE plans (with MAC Associates).
  • Macmillan Cancer Support (Sep 2010 - Feb 2011): With Papworth Research and Consultancy, we evaluated the impact of service user involvement and representation in the National Cancer Survivorship Initiative (NCSI)
  • Social Care Institute for Excellence (SCIE): With Papworth Research and Consultancy, we evaluated SCIE's user and carer engagement work and its Partners Council.
  • CLAHRC Collaborative (NW London) (2010): We ran three learning and development programmes on the 'effective patient and community representative'. These focused on developing the skills, behaviours, understanding and qualities to enable representative to better influence local decision making.
  • Croydon Voluntary Action: DG acted as Interim Head of Community Involvement and led a review on how CVA can streamline its involvement work and promote civic renewal and the Big Society.
  • Department of Health: With Frontline Consultants, we worked on the 'economic benefits of PPE'. We used the engagement cycle and qualitative research to help design a decision support tool for NHS staff and organisations that allows them to clarify the costs and benefits of PPE.
  • Croydon Community Health Services (Feb - May 2010): We developed work on '1000s of everyday conversations', investigating how frontline staff can better listen and respond to patient/carer feedback during client consultations.
  • Department of Health (Primary Care Access Team) (Feb - March 2010): We ran a learning network for GP receptionists in North Croydon and piloted a training DVD developed by the DH.
  • NHS Gloucestershire (Jan 2010): Using the engagement cycle, we supported joint working between a local Practice-Based Commissioning cluster and a community health forum.

Previous Clients (before 2010)

  • Royal Devon and Exeter Foundation Trust (Dec 09): We supported the Board and Governors to develop plans for engaging stakeholders in developing its Quality Account and Strategic Review.
  • NHS Croydon (June - Dec 2009): We undertook two projects – one on improving responsiveness of, and access to, in local GP surgeries; the other contributing towards a long term Vision for Croydon. We worked previously with the PCT on a variety of initiatives that include developing the PCTs PPI Strategy and developing proposals for an Insight Unit that will better use patient experience data.
  • NHS Suffolk (Jan - June 09): We helped develop a Community Engagement and Communications Strategic Plan.
  • Department of Health (2009): We undertook three pieces of work with the DH. We developed a representational model - the engagement-cycle - that can underpin PPE in World Class Commissioning. More recently, we researched NHS and patient group perspectives on the NHS Constitution. Finally, we helped the DH to explore the concept of 'patient-led innovation' through interviews with health and innovation experts.
  • Diabetes UK (Oct 08 – Mar 09): Research and strategic advice to inform D-UK’s work on how to influence commissioning through effective patient and public involvement.
  • The NIHR Collaboration for Applied Health Research and Care (March 09 – ongoing): Providing strategic advice to their research improvement programme that accelerates health research into patient care.
  • NW London Collaborative Commissioning Programme (Feb 09): Workshop for PPE and Communications leads across the NW Sector on Collaborative Commissioning intentions and PPE.
  • TimeBank (national volunteering agency) - We helped to develop and promote a radical approach to supporting people with severe mental health problems via peer-to-peer mentoring.
  • with Tetlow Associates (Feb - March 09) - Co facilitating a series of local workshops across England on better use of customer intelligence and insight for local authority and NHS staff.
  • NESTA/Young Foundation Health Launchpad - We developed options and recommendations for the Health Launchpad concerning how they might approach healthcare commissioners and promote ‘Commissioning for innovation'.
  • DH Widening Participation in Learning Unit: We undertook the first national research into ‘what patients think about non-clinical support staff' in order to inform national learning and development programmes for staff.
  • Council for Healthcare Regulatory Excellence (CHRE): We helped develop proposal for the CHREs patient and public strategy across N. Ireland, Scotland, Wales and England.

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